I thought that the way you dealt with someone (me!) who wasn't sure that he wanted a new car, was excellent. Your follow-up phone calls were appropriate and the time that you took to explain all the features of the vehicle to my wife and I, was appreciated.
You're a very personable young man who made the sale because of yo…ur friendliness and lack of pressure.
Even more impressive was the after sales service you gave when I discovered a small problem with the vehicle.